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Case Study: Secure Text Messaging Increases Patient Satisfaction

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Albany Gastroenterology Consultants PLLC is a thriving internal medicine practice that provides a broad range of services, including digestive disease management and the provision of specialized care.

Prior to adopting Secure Text Messaging solution, it had run much of its communications through pagers and a web-based messaging system. This was not an ideal solution with multiple challenges that included:

  • A loss of productivity though beeper “phone tag” and other communications delays
  • Potential  HIPAA violations from unsecured web-based communications
  • The inability to send messages to physicians at a new hospital wing with no cell phone coverage
  • Redundant pager and messaging systems added unnecessary costs to the practice
This case study examines how implementing Secure Text Messaging has cut the practice's expenses and enabled the practice to stay at the cutting edge of technology all the while increasing patient satisfaction and maintaining HIPAA Compliant.